CitiBank
CONNING ON PERSONAL LOAN

Hi Team,

I am Sudhin from Indiranagar..Today my friend got a call from CITIBANK PERSONAL LOAN DEPT (INDIRANAGAR) from an EXE Bharath who informed my friend that they are giving loan with 0% interest. He was surprised and did check again with EXE. The EXE reconfirmed saying it is 0% interest. So my friend gave his details and referred my name and number to the EXE. After 10mins I received a call from SARAVANA another EXE who called and conveyed the same. He took my details (Personal, Bank & Professional) and told me I am eligible for loan up to 3lacs and my rate of Interest would be 18%. I did ask him then why did you tell that it is 0%. The EXE immediately transferred my call to his supervisor POOJA. She took over the call and started the conversation with me. When I told her that the EXE did give me a different picture she replied saying “Sir the EXE would have given a wrong picture to attract customers”. This would clearly state that the Bank is aware of the conning what the EXE do to get leads. I am not sure how many customers are in the same trap by the same agents. I would appreciate if someone can take necessary action on this and stop conning customers.

Thanks in advance

Sudhin

Company: CitiBank
Country: India

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