Citi Bank
Troubled customer - closing of loan & card

Hi, I received a mail from citi bank region head. &

This is in continuation to your recent mail to us dated 26th June. As desired, below are the clarifications to your queries.

Point #1: As against your current loan outstanding of Rs. 578407.89, we are settling the account for Rs.2, 80, 000/- based on your request and offer made by our service provider team at TCS Eserve, and hence the balance outstanding of Rs. 298407.89 constituting principal, interest and other charges, will be reversed towards full and final settlement of the loan on receipt of the above settlement amount. Please refer your mail dated 25th June.

Point # 2: We have been trying to reach you on your contact number, 91XXXXXXX1, but unable to establish contact.

Please provide your contact details to enable our Citibank authorized collection officer/call centre to call you and provide update on the offered settlement towards closure of your personal loan account..

Alternatively, you may call me on my mobile number 919XXXXXXX7 for further clarifications. You are requested to remit the above settlement amount of Rs.280000/- immediately as per settlement date failing which the settlement would stand null and void.

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1. I was reciveing many calls from many people, they will threaten me, use the foul language, and challenge me to come to office to threaten more.

2.Many different people come to house and harass me, frighten me, to get whatever extra amount they can.

3.when i approached the advocate about the same, everyone disappeared, so i couldn't make any deal.

4. the amount of 578407/- is actually with interest and late charges, the actual amount is around 298000/-

Looking at the seriousness, I have borrowed the money from someother sources, and cleared the said amount on the due date 25 jun.

But now, after one and half year, Dec1, still my name is not cleared from CIBIL. I really don't know how to resolve this.

Please help.

Company: Citi Bank
Country: India

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