Credit Card
Disputed transaction

I shopped a mobile in chennai using my SBI classic credit card in univercel. The billing section made an error in swiping the card. Instead of swiping for Rs 3000 he swiped it for Rs 9000. However he reverted back the transaction with the negative transaction of -Rs.9000. I foolishly agreed to this solution thinking things would be fine. But i was taken aback when i received my SBI credit card bill to have the 9000 debt on me. When i contacted the mobile showroom for an answer they passed the buck to SBI saying they havent received the payment from SBI. so its a mistake from their end.

Since then i have been contacting the maharajas of "CUSTOMER MONEY SCRAPERS" (SBI) to raise a dispute and close it. The respective photocopies of the bills and statements have been faxed. But no response. U call and speak to the customer service. They have one single answer. It will be fixed in 1 week.. Its almost 40 weeks now.. No reaction from the so called SBI.

Hope they value customer's money and time. The interest is also adding up to this outstanding. Is there a way to raise this issue to the highest level either in SBI or RBI or even legally.

Company: Credit Card
Country: India

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