Baskin Robbins
Extra charge and misbehaviou

I am a regular customer of Baskin Robbins. On Sunday 30th DEC I visited a nearest Baskin Robbins shop to my house owned by 'Fateh Marketing' at 613, 80 feet road, Koramangala 6th block, Bangalore-95, Karnataka. I have ordered 'Fruit Overload', 'Cotton county' and 'Lichy sweet swirl', one medium scoop each with cone.

First they said my bill amount is 420, 100 Rs each for 3 medium ice cream scoop and 40 each for cone. When I said I visiting BR shop for the first time kindly check the bill again then they said Price has increased from last week. Again I asked them to check the bill then the other lady checked it and said Sir it is 330 only. 83 for each scoop and 15 for each cone Vat. Still I had a doubt because 4 weeks back when I had the same order each scoop cost me 59 Rs and 11 each for cone.

Again I insisted them for bill check then those guys started shouting at me, they called two guys from outside who might me the shop keeper’s friends and all of them started abusing me. After 5 minutes of fight I asked them for a printed bill then in the bill they printed medium scoop as Jumbo scoop. I asked why Jumbo scoop. They said Jumbo scoop and medium scoop is same. As per my knowledge medium scoop was a regular scoop not a jumbo one. Regular scoop cost 59 only where as a Jumbo costs 83.

Now for cone they billed me 11 Rs each. So this time my total bill was 319 Rs. I paid the bill though i was sure that they are charging me for something that I have not consumed. I was getting late for some other work and I left. But this incidence has erased all my good memories that I shared in Baskin robins till date.

I urge you to kindly take an action Baskin Robbins - Fateh Marketing people for misbehaving with customer and charging extra amount, so that these kind of action will never get repeated.

Company: Baskin Robbins
Country: India
State: Karnataka
City: Bangalore

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