Airtel
TOP UP plan converted into restricted time plan

Sir,

I have validity period for my cellphone upto 2037year and I also activated a Special tariff offer which reduce my call rate to 50 paisa and for this validity period is Oct.2010 and for both schemes I paid a Sum as demanded by the Company (AIRTEL). Day before yesterday as in general as several time I got TOP UP of the same amount and with same impression I got this TOP UP of Rs. 345/-, at that time I have balance of Rs.212/- and for that the original validity period is too long. The new balance was not updated with my old one and I made a call to call center and they said the Re-charge coupon of Rs.345/- is having only one month validity and that balance also can only be seen through dailling *123*6#, and that balance is not showing regularly after every end of the call. This conduct is not in the interest of natural justice, as I pay earlier to extend my validity then how they can restrict me for one month and that too was neither informed by there agent nor by the company through message that they are going to change the scheme.

This scheme is totally connected with fraud and misguiding the customer and create loss to the customer after paying the whole amount for the validity and also they are going to deduct unevent charges from the cell phone without intimating to the customer and on making call to the customer care center they never reply properly to the customer and said i any one wants to get there call details they have to pay a sum of Rs.50/- and the report will send through there postal address. this is totally injustice with the customer.

please help me out and also guide me for legal action against them.

thanks,

Jagat Tatia

Company: Airtel
Country: India

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