Air tel
Pre Paid SIM

satyendra prasad
08-27-2010
343

Sir,

I am a user of Pre-paid SIM (Sim No - 8105227163), of Air Tel since last approx six months. Since last approx 15 days, some unknown scheme / service is provided by Air Tel in the form of Received message, which is forcibly activated without making any requisition form customer end. Therefore, an amount of Rs 5/- per day is being deducted forcibly form my Prepaid amount.

Now, may I ask a few clarification:-

(i) Why at all without making any requisition, any service is being activated.

(ii) After making so many calls to Air Tel Customer Care, the different operator tell the different replies like: (a) Your Game Club is being renewed daily automatically, (b) Your Air Tel live sevice is being activated that to without any requsition. (c) An unwanted SMS of "Enjoy full songs" comes to Mob and amount is being deducted.

(iii) In spite of making so many repeated complaints to Customer care, the amount is still being deducted forcibly with a false consolation at all the times that now it will be alright, but it is never resolved till date.

It is humbly requested to interven into the matter seriously please.

Can be contacted on Tele No - 080 - 22195912 (From 8 am to 4 pm daily)