Airtel
Charges deducted for 0.facebook.com

I am an Airtel customer. Access to 0.facebook.com is of free of charges, as stated by Airtel, but still they are charging for it. When I have zero balance it keeps on working without any charges being deducted from my balance but when my balance is good enough, I am being charged for it and I end up having a zero balance. I called up at the Customer care, and here are the replies I got with different calls:

1. Only m.facebook.com was of free access and that too until August 31.

2. There is no such service by airtel that provides You with a free access.

3. Only the Home page is free of cost to access and not the entire 0.facebook.com!

My access point is set to Airtel Live, so could You please explain it to me how amazingly it works free of cost when I'm on zero balance if You've provided me with above mentioned arguments!!

I am sorry to say but Airtel is no longer providing a good service to the customers. The complaints are not being addressed to properly. I chose Airtel because at some point of time it was the best network, but I don't think so any longer!

Ria

Company: Airtel
Country: India
State: Chandigarh

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