Airtel
MONEY DEDUCTED

HELLO SIR, THIS IS KIRAN FROM ANDRAPRADESH USING AIRTEL NUMBER 9849143023

FEW DAYS BACK I WAS BROWSING INTERNET FROM MY MOBILE FORM 9849143023

I USE NOKIA N97 MINI AND AS IT IS A TOUCH DEVICE AND WHILE BROWSING I ACCIDENTALLY CLICKED ON HUNGAMA.COM AD INSTEAD OF BACK BUTTON

THOUGH I ACCIDENTALLY CLICKED ON THAT ADD, HUNGAMA PAGE LINK DID NOT OPEN AND LATER AFTER SOME TIME I GOT A SMS SAYING I HAVE BEEN CHARGED 99 RS.

WITH OUT ANY NOTICE OR INFORMATION HOW CAN THEY DEDUCT AMOUNT

THE NEXT DAY AFTERNOON I RECIEVED A CALL FROM AIRTEL EXECUTIVE AND I LODGED HIM MY COMPLAINT.

HE ASKED ME TO DIAL 198 AND LODGE A COMPLAINT

I CALLED HIM AND ASKED HIM ABOUT MY 99 DEDUCTED AMOUNT

HE WAS SO RASH AND COULDNT JUSTIFY MY PROBLEM. HE TOLD ME IF I COULD HAVE CALD HIM 24 HRS BEFOR HE COULD HAVE CREDITED ME AMOUNT,

BUT I CALD HIM BEFORE 24 HRS ONLY AND I COULDNT GET MY PROBLEM SOLVED

HE TOLD HE WOULD CONNECT THIS CALL TO HIS MANAGER, HE PUT ME ON HOLD FOR A WHILE AND DISCONNECTED THE CALL

SOON AFTER THIS I TRIED TO DIAL 198 AGAIN BUT THEY BLOCKED MY NUMBER I COULDNT REACH THEM

I REQUEST THE TRAI TO DO SOME NECESSARY ACTIONS TO BE IMPLEMENTED AS MOBILE OPERATORS ARE ACTING LIKE ROBBERS AND DEDUCTING MONEY FROM CUSTOMERS

I REQUEST TO SOLVE MY PROBLEM AS SOON AS POSS

IF ANY QUIERIES PLEASE CALL ON 9989999915

Company: Airtel
Country: India
State: Andhra Pradesh
City: Warangal

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