HSBC Ltd., India
Irresponsible customer service representatives

Dear Readers,

I am holding a savings account with HSBC Ltd., Thane (W) branch in India for the last 2 years with my father as the Jt. Account holder. Recently for some personal reason we both wanted my fathers' ATM / Debit card to be blocked, so I called in through the telephone pin verification mode and requested the customer service representative to block his card, she told me that the Jt. Account holder has to call himself and put this request. Hence, I called my father who is very old in the late evening hours and requested him to speak to HSBC and get his card blocked. I also informed him that he must specifically ask the bank not to block my card; the number was read out for him which he noted.

He then called the Bank and asked them to do so, the reply from the other end was "DON'T WORRY UNCLE, IT WILL BE DONE" and he called me and informed the same. Then three days later I was to leave for an official trip out station and the day before I was leaving I went to an food place and used my card, out came a surprise that this card is to be taken away. I was very frantic and called the customer service. They all the time gave me different answers and excuses for my card being blocked for security reasons. My tour and appointments came to standstill since this was the only bank that I have an official operative account.

Somehow, I overcame this big obstacle created by HSBC, India and on returning I am told that they have recorded the conversation with my father and he had asked them to block my card too. Now this was contrary to the logical impression given to me that the card holder must call in particular to block his card.

I would therefore recommend that keep away from the customer service persons of HSBC, please visit the bank and sort out your issues with this bank and then too do not expect them to be responsible for your account handling. This is a group of persons who enjoy at other cost and do not shoulder any responsibility. Please stay away from this bank in India and be careful always have another bank account if you are banking with HSBC exclusively in India.

Rathin Kumar Das

26/421, Triveni,

Adarsh Nagar,

Prabhadevi,

Mumbai - 400030

Company: HSBC Ltd., India
Country: India

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