ICICI Bank
Dont care about Data Protection

I have a vehicle loan from ICICI Bank and recently I missed paying an installment as I did not make the transfer from one a/c to another in time. I have paid every previous 8-10 installment/EMI.

A ICICI Bank staffer calls up a few days later on my home phone number not my mobile, speaks to my mother and informs she has called as a loan amount was not paid - this is discussing my account to a 3rd person with no care in the world.

No privacy, no data protection and no sensitivity, she then calls me on the mobile and informs me she told my mother, I asked for the final settlement figure which she refused and said sorry, I told her I would be taking action as she has contravened the Data Protection, she says sorry you are becoming angry, please forget it - we are trying to help you!!!

Company: ICICI Bank
Country: India

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