ICICI Bank
Poor service!

I had submitted the request for the changing my Demat Account password on 20th August and was told that it will be done in 7 working days. When I called to inquire about the same after 15 days I was told that the request was rejected and I have to fill the application again.

1) Why was it rejected when the official at the Mohali Phase 7 Branch had told me that it will be updated according to my Savings bank Account.

2) Why was I not informed about the rejection.

Then I submitted a fresh request on 6th September and was assured that it will be done within 3 days and when I called after 3 days they said it has been updated on Demat Account but not on online trading which incidentally I will need to have updated before I can get a fresh password. (That's why it all started). So after talking to a supervisor at Hyderabad center on 11th Sept I was assured that it will be done within 2 days and when I called on 14th morning to check they sd it will take 7-10 days for it to be updated and the Executive (Syed Hassan) at first bluntly declined bringing the supervisor online and when the so called Customer care manager (Shaik Fareed both at hyderabad center) came online he was not much help and was outright rude to say the least. In this age of technology I have been waiting to get my address updated for my demat Account for abt 25 days now so that I can apply for a new password (which I didn't know will take how many more night marish calls) and sitting on a quite volatile market having no choice but to watch my investment fall. I would like to file a complaint against ICICI for deficient service and also their contact center for providing the most Horrible customer service you can ever get.

Company: ICICI Bank
Country: India

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