ICICI
Worst customer service

ICICI bank mission -Best products and worst customer service. This is what I feel about ICICI. I really hope that this e-mail will do nothing as I have been to many lairs in your customer service department. But still I have copied this message and forwarded it to many managers. As a quality head, you should know that you have got a team of liars. Every time we call up- we get a new answer or our phone is disconnected ot transferred to a department where no one is available. So, we get nice music to listen on hold for 10-20 minutes. But no reply. Coming to the point I have a ICICI salary account and had a pre -approved loan. It has been sanctioned but I still haven't received the money. This is my loan account number L6. And this is may salary account number 03770. Each day I call the sales executive or the phone banking, they say that today you will get the money. They also specify a time frame and promise me. This has been a head ache for the last week. IT is really disgusting that I only say "That the service is fu**in irrational", also say sorry for the same and your agent from application department - Arun R... hangs the call. You can believe whats my condition. What is the use of money if I don't get it on time? If any action is not taken against this and I don't get money on time, I will cancel all my services with your bank. I will try to post this message on all the forums. This will be forwarded to to all the possible managers!

Company: ICICI
Country: India

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