IDBI
Password reset takes foreve

IDBI freezes your online account if you type wrong password 3 times in a row. No warning, nothing, the 4th time you will get the message that your account is frozen.

There is online form to request reset of the password. So I submitted a request on March 25. Absolutely no response what so ever. After 3 weeks I sent a reminder e-mail to forgotpassword@idbi.com (that is the customer service e-mail for this). They said :

"We wish to inform you that your password had already been dispatched to your mailing address which is registered with us on 28th March Kindly confirm your mailing address."

I reply to the e-mail and confirm my mailing address. The customer service representative didn't bother to read the complete mail and she sends a std response saying:

"We wish to inform you that the internet login password is case sensitive. Therefore, while logging in, kindly ensure that the password is entered in exactly the same format as was forwarded to you. "

What the heck? Are you drunk or what? Aren't you paid to read the e-mail? I am already at the edge of breaking down. Anyway, I reply to the e-mail asking them to clarify that e-mail. Then the representative replies saying that my password will be dispatched to my mailing address.

So today (may 21) I send a mail that I have not got any response. So the person replies with the following:

"We wish to inform you that the Password was destroyed for the reason consignee not available and therefore, we request you that, kindly inform us whether you can collect your Password from your home branch, so that we regenerate a new set of log in & transaction Password and dispatch it to your home branch for you".

What the heck? Consignee not available? I have not got a single notification. I am 100% sure no registered post was sent to my home address. So I have sent a mail asking for the tracking number for the mail which I was supposed to have lost. I will keep you updated of the progress. I want to receive the password by mail to my home address and I am going to see how long more this is going to take. IDBI: you are incredibly stupid! This is why some stupid m***ns in singapore and hongkong are overtaking us in banking in our own land. What a shame.

Company: IDBI
Country: India

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