Airtel Prepaid
Amount detected and no response for complaint

Dear,

On 25 Feb there came a message for me from AD - 54321 Saying "You have been renewed for BOLLYWOODITEMGIRLS subscription service from Airtel. You have been charged Rs. 10." The balance also was actually detected.

And i was shocked because i haven't activated any such services. These services messages usually arrive all time and i used to delete each and every time. Then i made a complaint to Airtel that afternoon. I stated that i wanted to stop these services and also wanted my debited amount. They lodged it as a client and gave me a complaint reference number is CBDOV20225855034 and promised to solve the problem before March 1 evening. I waited till March 1 and rang them back to 198 and they responded that time to solve is being till evening to solve this issue.

Then i waited and rang them on March 2 still then im not able to get any customer care representative, i rang to both 198 as well as 121 but no response.

On March 7th im again charged for the renewal of service with Rs 10. Still now im not able to get any status on my complaint or contact any customer care representative.

Company: Airtel Prepaid
Country: India
State: Tamil Nadu
City: Coimbatore

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