AMB AMRO Bank (now RBS bank)
"Good life offer" surrendered but the charge is not reversed

Dear Sir,

I am B.Nataraj, from Chennai and I am working in a private organization. Exactly an year ago I was called for many days by the ABN AMRO's telemarketing staff regarding "Good life offer" and at that time I never realized the empty promises that they can make to sell their products and so I fell in their trap and accepted the offer and made the transaction of Rs, 5460 but I strictly told the seller that upon any mismatch of promises made on the phone and real offer then I will return back the offer to ABN AMRO and the telemarketing staff was also agreed.

The major lie in the offer I came to know that none of the retail purchase that they mentioned to utilize the offer is not present in the Chennai and they told me that I can get almost 30-35% off on all my purchase of groceries in shops like reliance fresh, more etc. So in the next day after I accepting the offer I called the customer care of ABN Amro bank and declined the offer, but after a two months later they send me the offer to my mailing address (Even I remember before sending me the offer a woman from good life program called me regarding sending the offer but I declined her that do not send me the offer since I already spoke with the bank regarding this offer declining). And I complained back to ABN Amro on July upon receiving the parcel and the bank by phone officer asked me to send the “Good life offer” pack back to their Noida bank’s branch and also they told me the mailing address of the branch to send the parcel and I send the offer immediately to the address that they mentioned. And months are gone by but they did not reverse the amount in my card for the offer and in addition they also charged late fee charges for every month and I notified every month by the monthly statement regarding the payment and I called customer care number every month on receiving my statement regarding the problem and the bank by phone officer kept on told me that you do not have to make any payment since the issue is under consideration.

And after few months later I used to get phone calls from collection agent (I came to know that they are collection agent only now) and they claimed them self from ABN AMRO bank and they called me from Delhi but they spoke in my native tongue (Tamil) and but I kept on telling those people regarding the issue pending with the bank and also provided them the complaint number that ABN amro provided to me and one day a person from the collection agent called me and told me to pay Rs.1000 for a settlement of the issue and I believed his words and on the same day I paid Rs.1000 to a person that he arranged here in Chennai to come and collect the cash from me. But again after some days the collection agent from Delhi used to call me for a payment of my due Rs7552 (offer amount Rs.5460 late fee charges accumulated so for) but I told them that the settlement fee is already paid to the bank and I am only waiting for the settlement letter but they refused and asking me the settlement letter to prove that but I am not aware of all these trap and the person promised me to issue the settlement letter only by paying Rs.1000 but now they are saying that I paid that amount only towards my card for my outstanding due.

Now the ABN amro name is changed to RBS bank and my problem is still continuing and now I am getting calls from the local collection agent (Chennai) and when I try to explain the entire episode of the issue which is lasting long for more than a year with them they are refusing to listen my words and keep on pressing me to pay the outstanding in the card.

Now, I have all the proof in terms of courier shipping bill for sending back the offer to them, and the reference number for my complaints that the bank by phone officers given in each stage of my conversation with them, and also the most importantly the slip for payment of Rs.1000 for settlement letter on November.

Can I get a justice for this.

And I am referring a link from the same website where similar complaint from the peoples across the nation regarding the good life offer of AMB AMRO is posted for your perusal.

http://inconsumercomplaints.com/complaints/abn-amro-credit-cards-c118980.html

Please help me and whom should I approach to get the justice.

With warm regards,

B.Nataraj

Company: AMB AMRO Bank (now RBS bank)
Country: India
State: Tamil Nadu
City: Chennai

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