Club Mahindra
Sub Standard Service After Sales

Memmbership Id 1575760

With much regrets with your team here in MUMBAI we are complaining regarding sub standard services provided by Club Mahindra Team.

Since today morning my day has been spoiled by one of your sales person who infact intially has involve in processing my membership. It was through reference of one of my friend (who has already become a member) we thought to go in for membership.

Name of this sales person is Piyush..

From day one we are facing issues with this chap. he has taken cash component with assurance of giving receipt within one day, but in actual we had to chase him for the receipt and only after 04 working day he revert back at 1200 in mid night and handed over the receipt.

Since then he had been a useless component in the entire service. We had to run from pillar to post for minor information.

Now we had planned to have a holiday Malaysia.. since last one month we are following him but again the same story.. many a times he is out of station or he will call after 2200 hrs when we are not comfortable in talking to him.

Today on a simple question as how much will be the tentative was answere in a very accuverd way, stating that first pay for the booking then only we can discuss anything further. this was worst experience of my life as this person boldly told me that he don't like my tone of talking and regularly i am getting hyper. Belive me he was the same person who has done all the transaction made me run around for my documents and today if we talk about service after sales this is the response.

This team is working from Kandivali, Mumbai from Raghuleela Mall and I am getting calls from 40006465. Adding to this i have to listen to the CRM of this team who instead of trying to solve the issue did opposite.. She added fuel to fire. (forgotten her name).

This team does not have sense to handle clients query... now a days customers comfort is taken by all but delight is what we are looking for. This team of your have failed totally they know very well to provoked customer at other end and force him to turn animal.

Lastly to cut all short I have requested the lady who has taken Piyush on con call to totally isolate me from Piyush as i sense fishy in all his activity and henceforth requested her to document all my correspondence on mail.

Hope some one more sensible and major one attend to my need or please guide me to get out of this false trap of Club Mahindra team who are surely good for nothing at least the experience with Piyus and his team forces me to give such statement.

Overall with such a experince would really say that we had made a wrong choice.. would rather like to surf net for web like make my trip and go ahead with peace of mind...

Company: Club Mahindra
Country: India

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