Domino's
Harrassment and degrading standards of service

Hi. My name is Mohit Rana and I have been a regular customer of Domino's Pizza's for the last 8-10 years now. My phone number is 09814010105. I used to prefer Domino's over the other food joints because of the quality of service and its high standards. But off late i am experiencing that the quality & standards of service are not what they used to be. My last 4-5 experiences have been pathetic and I am absolutely dissatisfied. I have been harassed at times and have been put into awkward situations.

There were a couple times when the actual amount that I was asked to pay was different from the one on the bill. Also the 30 minutes guarantee seems to be a myth nowadays as there have been 2-3 occasions recently when I was not given a free pizza although the delivery boy was late.

And there was this one occasion when the pizza was late, and when I told the delivery boy about it, he took the pizza back instead of delivering it to me. Then I got a call from the manager and he apologized to me for the mistake. Then after about 25 minutes of talking to the manager, I was delivered a cold and an under-prepared pizza which I had to send back again. I had to call the store again and after being harassed for 2 hours I finally got my pizza.

On another occasion I ordered for a non-veg extravaganza in double burst, but I was sent a simple pizza although I was charged for a double burst.

I am absolutely dissatisfied and disappointed with my last 4-5 experiences with Domino's Pizza's. I ignored the discrepancies at first because I shared a good old relationship with you guys, but they are happening too frequently for my liking now and I strongly feel that the quality of service and the high standards for which I liked Domino's so much is on a degrade.

Company: Domino's
Country: India
State: Haryana
City: Panchkula

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