High Land Holidays Resorts Pvt. Ltd
Be Aware of this Fraud Company

Main point:

Make their publicity by taking well known company name Bajaj Company

Asks customers to pay by Credit Card and promise for refund of credit card service charges with they don’t give

Don’t provide services which they explain which explaining the customers.

Detailed Incidence:

We Ganesh Masurkar and Shreya Masurkar the subscribers of Holiday Schemes under the scheme type HC-3-CLASSIC dated 22/12 as per receipt no. 33137 dated 22/12 paid by Credit Card of HDFC Bank No. 5176 5210 0450 1153 Rs. 14000- (Rupees Fourteen Thousand Only).

On a phone call invitation we were been invited at Catholic Gymkhana, Mumbai compulsorily along with spouse saying we are a lucky customer has been selected for a special gift from the Bajaj Company. (this company makes the publicity by using name of a well known company which itself is a big fraud)

On visit we were been explained various products of HHHPL by representative Ms. Supriya and one of the senior executive. At the time of purchase of this product we had been promised to get holidays for 25 days across 3 years in the resorts of HHHPL and their affiliated hotels. Along with additional services such as site seeing, pickup and drop facility to the nearest station/Airport, help in travel ticket booking for Bus, Railway and Air Tickets at the discounted prices, personal guidance for holiday bookings.

We were been forced to take the decision on the spot and make the payment, other wise will not be able to get the benefit of the scheme once left the premises. When we informed that we are not carrying any money with us we had been asked to pay the subscription charges by credit card, and we can convert the same amount payable in to six monthly installments and the company will refund us the charges levied by Credit Card Company on to the same transactions.

After reading the details given in the document provided by the HHHPL we found that the explained services are not mentioned in the document hence we had visited to the same place (Catholic Gymkhana) and meet the head of the marketing person and after explaining all the details to him he assured me to get all the benefit were been explained under this product for that we had been told to go to their Service branch office in Khar, Mumbai and Manager was supposed to talk to the respective Branch Manager. When we visited HHHPL Khar branch office and talked to the representative they assured us that all the explained services we will be getting at the time of booking the holiday. And they don’t mention all the services in the document as they give certain services to only for special customers so that they will not loose the business.

When we had visited the HHHPL Khar branch to book a holiday at Manali, we were been asked to come only before 30 days before the holiday to be booked and office staff just denied to take any bookings before 30 days. Then we asked them to at list give us details about the holiday to be booked for Manali, we were constantly asking for the details like what will be the Place for stay and its location, and they just denied to talk to us and said that they can not give any details before 30 days from the holiday day to be booked. We also asked about the facilities we are supposed to be getting as was promised while explaining this product to us, like help in train travel ticket, site seeing facility pickup and drop facility etc.

We also asked them that it is not fair as it was very difficult to get any train bookings only before 30 of holiday as train ticket bookings starts before 90 days, but your staff was just not responding to any of our queries and was very rude in taking to us.

There after several times we had tried to book holidays through Khar branch office in different resorts like Lonavala, Mahabalipuram and Goa but every time we were been told there are no free bookings available as the resorts are full.

After getting such a ridicules feed back we asked to cancel our membership and return the money, then HHHPL has sent us a letter asking to return the original documents and money will be refunded after deduction of 25% of the membership amount, which was again not informed to me at the time of subscribing this product.

HHHPL company is making publicity and approaching customers by taking name of well established company called "Bajaj" where as there is no relation between HHHPL and Bajaj Company it is a huge violation and cheating.

Company: High Land Holidays Resorts Pvt. Ltd
Country: India

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