This is in reference to my booking ID 880146136 and dispatch ID for gold box 880146137 and my membership no. ITBC10424721.
The people are either not trained about the Gold Gift Box offer or they are very well trained to cheat the customer into buying this offer with all * attached (Conditions apply).
When this offer was first time offered to me, I was told by Ms. Kanika (calling from 911149560000) that my name is chosen for this offer and that if I purchase a product worth INR 15, 000/- then I will be entitled for a gift voucher amounting INR 1, 00, 000/- which can be redeemed to buy gold on line from Surat Diamond.
I requested her to call me on August 10
On August 7 I gave a call to your customer call centre and found out that the voucher will be of INR 5, 000/- each and that I can use one voucher per purchase.
On August 10, I received the call from Ms. Kanika as requested. When I asked her what would be the denominations of the voucher, whether it will be one voucher of INR 1, 00, 000/- or smaller, she transferred the call to Mr. Vishal.
Mr. Vishal flatly refused the fact that I can use the only one voucher per purchase and he assured me that it will be one voucher of INR 1, 00, 000/- and not multiple vouchers.
On 11th August again I got a call from Mr. Vishal and he assured to the fact that it will be a voucher for INR 1, 00, 000/- and also that if I get an multiple voucher of INR 5, 000/- I can use all 20 voucher (Totaling INR 1, 00, 000/-) for a single or multiple purchase without paying any more money (Provided the purchase is under INR 1, 00, 000/-). Only one this assurance did I placed the order.
After placing the order, I received a call from your verification department (Deepti), who informed me that first voucher 20 x INR 5, 000/- will be shipped and after that the cam coder will be shipped. I was shocked with this and I asked her if 20 x INR 5, 000/- can be clubbed together to make purchase, to which, her answer was negative.
I straight away told her to cancel the order, since I felt cheated by your executive Mr. Vishal.
Around 7:30 PM one Mr. Vinod (Who Claimed to be Sr. Manager) called me and told me what Mr. Vishal told me. He even spoke to my husband, who clearly asked him by giving example: if I want to buy an ornament amounting INR 98, 000/- what we should do. To which, Mr. Vinod informed me that we can use 19 voucher amounting INR 5, 000/- each and pay the balance INR 3, 000/- by credit card.
We accepted this offer and again asked him not to cancel the order
Within 1 hour I received a call from one Mr. Amit from verification department. When I again requested him to confirm the information given by Mr. Vinod, he declined and said what Deepti had told me, that I cannot club voucher and that I have to use one voucher per purchase.
when to find out what had happened about my money I called on 16th August and spoke to one supervisor called Mr. Kapil Agarwal. He told me that the order has been already despatched and if i don't want it i should reject the courier and within 10 working days after receiving back the parcel, my card will be credited with the amount.
After so much followup on email and on phone I received a mail on 29th stating that the complaint is forwarded to the concerned dept and we will get back to you soon. This "SOON" Has till date not occured. Today is 4th sept. But till now there is no response from Indiatoday/Baggittoday.
I am feeling cheated by this entire incident and my money is blocked.
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