Tata Motors
Poor service and arrogant staff

It is really painful to write such a complaint about Tata Motors, it is nothing but sheer arrogance by the Works Manager Mr. Hari Krishnan of Manipal Motors who impolitely said that he would face the consumer forum for ANYTHING.

Well, let me explain the details. My car was very poorly serviced by M/s Manipal Motors (contents of the letter written to M/s Manipal Motors is attached hereto) again and again, hence am forced to write a letter to them mentioning their repeated service faults. At the time of taking delivery of my Indica Car I demanded a written letter from them as a reply to the letter I have written to them. The works manager Mr. Hari Krishnan outrageously refused to issue the letter so I had to inform him that I would be approaching Consumer Forum for his action, he as also replied saying that he would face the Consumer Forum people.

I would be really happy that people who are reading this are not opting for Indica that too especially with M/s Manipal Motors as they are sure to get only bitter experience.

The letter sent to M/s Manipal Motors:

The Works Manager

Manipal Motors

Chennai

At the outset I am writing this letter with pain and anguish! Buying an automobile shouldn't make consumers feel like they have been taken for a "ride". My initial pride in owning an Indica that was purchased on 30th September is long gone. This automobile is nothing more than a lemon.

Approximately two weeks after owning this automobile, the fiasco all began when the wiring problem. This left me stranded for two complete days while the repairs were being completed. I lost time from work and assured my management a similar situation would not happen again. It did.

On February much to my disgust, the ignition part stopped working properly. This problem required a handful of phone calls to arrange schedules so I could get to work and then, more phone calls with your company to coordinate the necessary repairs.

As if that wasn't enough, on April this automobile almost cost me a considerable time as toll again when the pickup and the rev of the vehicle completely went out. I took the automobile back in for service and wasted more time, effort, and energy.

Repair: it's a verb and it means to fix something so that it works properly. Apparently, Manipal Motors doesn't know the meaning of the word. Allow me to explain.

On November I dropped off my car, a to have the first service done and to look in to the persisting cabling problem in my Car. Upon picking up the car, your personnel assured me that my car was back in complete working order. To my great surprise I found the repairs were not made completely to my satisfaction. I spoke with the service Engineer of Mnipal Motors who in turn assured to fix the problem and unfortunately it didn’t work in my favor.

Company: Tata Motors
Country: India

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