Turkish Airlines
False promises and cheating

This can easily be termed as cheating. Can anyone suggest any legal course of action?

from Soumitra Panda soumitrapanda@gmail.com

to callcenter@thy.com,

wedcustomer@thy.com,

customer@thy.com

date Thu, May 26 at 6:03 AM

subject Re: Urgent SDQF7T A gentle reminder

mailed-by gmail.com

hide details 6:03 AM (3 minutes ago)

Another reminder... I must say, this is not the kind of response I expected. Irrespective of the outcome, at least have the courtesy to acknowledge these emails.

- Hide quoted text -

On Mon, May 23 at 5:18 AM, Soumitra Panda wrote:

Dear Turkish Team,

This is a gentle reminder for my email dated 17-May. Since it has been nearly 1 week without an acknowledgement / response, I thought of sending you a gentle reminder.

Best,

Soumitra

On Tue, May 17 at 10:09 AM, Soumitra Panda wrote:

Hi,

With kind reference to PNR SDQF7T (email below), I approached the local Turkish office in India to reissue the tickets today and was informed that the total cost will be 14, 500 INR (approx 230 Euros) per person.

While making this request through your call center, I was told that the total cost will be 105 Euros for 2 people - 53 Euros per person and I could book my ticket anytime till 01-June, at the same price (you can cross check my conversation on 04-Apr with your call center). I was also told that because there is no change of date / sector / passenger, I could be lucky in getting the re-booking fee waived off further.

I have tried to explain the situation earlier as well. I accidentally canceled the tickets and am trying to re-book the same - same passengers, same flights, same everything, nothing changes.

Under such circumstances, request you to help me by issuing the tickets at the same or lower cost committed to me in April. I'm sure being an airline of repute, you will agree to help a customer in distress. Spending close to 500 Euros for no visible gain is becoming too much to bear at this point. My wife and I are making this trip to Turkey and Switzerland for a week for leisure and request you to help us make this trip possible.

Hope to receive a favorable reply at the earliest.

Thanking you in advance,

Regards,

Soumitra Panda

Company: Turkish Airlines
Country: India
Site: www.turkishairlines.com

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