CARNATION AUTO INDIA PVT LTD
UNSATISFACTORY SERVICE AT CARNATION, GUINDY

I had given my Chevrolet spark for wheel alignment at Carnation, Guindy, Chennai. I had a complimentary coupon for the same. I had to wait for half an hour after which I told the front desk that since

it was getting late for office I would bring the car some other day. They told me to leave the car there and collect it later. I was not even given a chance to speak to a service advisor. In the meanwhile other customers who came later were attended to by service advisors. In spite of being embarrassed and slighted, I left the car and left for office. The car had some noise in the front suspension when driven on uneven roads and I informed this to the reception. I picked up the car in the evening and found out that the service advisor was Mr. Rahim Basha Khaleel.

I drove the car around and found out that there was no change in the ride quality. What irked me more that that was the attitude of the personnel at Carnation. No one bothered to explain what service was done. I was not provided the print out of alignment work done. I think even road-side alignment workshops provide these print outs nowadays. Another observation I had made was that the wheel rims were dirty when I had given the car for service and they were exactly in the same condition when returned. If a person had handled those dirty wheels wouldn’t there be a change in their condition?

I had gone to Carnation with high expectations as to service and attitude of personnel. I found the experience very disappointing and much lower in terms of customer satisfaction compared to the dealer (KLN motors, Guindy). May be I was treated this way because I went there with a free coupon.

Details of the transaction are as below:

Model: SPARK 1.0

Bill No. 5221005197

Bill Date: 04.10.2010

Job No. 2000118595

Job Date. 04.10.2010

Company: CARNATION AUTO INDIA PVT LTD
Country: India
State: Tamil Nadu

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