Central Cargo Packers & Movers
DEFICIENCY IN SERVICE AND NON RECEIPT OF IGOODS

I would like to lodge a complaint against the party Ms. Central Cargo Packers & Movers, for their deficiency in service and financial loss incurred. I give below the following for your information and your assistance to get proper compensation.

I had decided shifted my Household goods from Delhi to Chennai in May. I was approached by the Delhi Representative Mr. Farukh Khan - Business Executive, Mobile No. 9310507373 of M/S. Central Cargo Packers & Movers Delhi.. On accessing the Goods, He gave a quotation (No. 11125 dated 9th May) for Rs. 19900/= including All Risk Insurance charges. On negotiation, their representative Mr. Farukh Khan agreed to shift the material (House Hold Goods) to Chennai at Rs. 18000/= including All Risk Insurance. I was told that the consignment would reach the destination between 7 days to 10 days from the date of Pickup.

On 26th May the House hold goods were packed at my residence and picked up after the full payment of s. 18000/= Cash. Receipt No. 5816 dated 26th May. The House hold goods were packed in 46 packages including a Bike and a Bicycle of AVON Make. The Consignment Number was 4982 and the goods were loaded at New Delhi on 26th May by a team headed by Mr. Bal Krishan.

Since the Goods were not received at the stipulated time, we started calling their Delhi Office, Bangalore office and also their Chennai office regularly. At last the goods were received at Chennai after 20 days. On receipt, we found that Sealed boxes were opened partially. And also the Bicycle was not delivered. On enquiry at Chennai office we were told to contact their Bangalore office. On enquirty at their Bangalore office, I was informed that the Cycle was sent to some other place by mistake and will be delivered with in a day or two. Their representative Mr. Farukh khan who booked the consignment was not helpful and I was asked to contact your Bangalore office of Chennai office for further details of missing items. On continued follow-up with your Chennai and Bangalore office, I was assured by their Chennai Office that the cycle has reached their Chennai office and will be delivered with in a day or two. In the mean time, the Chennai Office incharge was changed and the person appointed new was not able to provide me any information on the delivery of the missing items Since no action has been taken to deliver the Cycle, I contacted their corporate Mumbai office and spoke to their Customer Care Incharge MS. Kavita. As advised by Ms. Kavita, I sent a n E Mails narrating the whole incidence and also the photographs of the missing cycle and also the photo of the package received open from which many other items were found missing. The emails were sent starting from 22/6, 23/6, 27/9/6, 1/7. 6/7 along with the photographs of the packages opened and also informed her about the damages to many of the goods like Sewing Machine, Computer Table, Refrigerator, Washing Machine and also to my Bike. On speaking to Ms. Kavita, she acknowledged that she has received all the mails and photos and would discuss the matter with her Senior and do the needful. I got only assurances from your Customer Care In charge and no action has been taken

It is more than a month from the date of delivery and no concrete action has been taken to either deliver the cycle or to compensate me for loss of cycle and against the goods damaged.

I have also clearly written on the acknowledgement LR that the Cycle was not delivered and many packages were opened and items missing.

Finallay I sent a Registered Letter – a copy enclosed, requesting them to compensate me within 10 days from the date of the letter. A copy was also sent to you by ordinary post.

It is more than 10 days from the date of sending the letter and I have not received any intimation from them. I request you to accept my complaint under Consumer Proction Act and request you to get me proper compensation

I give below the details of missing items

Missing Items

One AVON Brand Cycle Item No. 32 of Consignment No. 4982

Items removed from Cartoon No. 42

Two Stainless Steel Containers 10 Lts capacity

Two Alminium Containers 10 Lts Capacity. @

Two Cups with stainless steel Saucers (Imported)

Tiffin Boxes 5 Nos

Damage to Items

Legs of the Refrigerator Broken

Computer Table was Damaged

Damaged Sewing Machine. Cover broken.

Washing machine drum was hanging and removed from the hooks

Thanking you

A.N. VARADARAJAN

0LD No. 26/1, New No. 10,

Subramaniam Road, Perambur,

Chennai - 600011

Company: Central Cargo Packers & Movers
Country: India
State: Tamil Nadu
City: Chennai

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