Chennai Airport
Exit gate issue

Today I went to chennai airport to drop my brother. At the car parking entry person issued me entry ticket, I said him I am not going to park my car and will drop my brother and ride away. He said for five minutes it is free. So I dropped brother and came near exit gate within 4 minutes. Now there were car queue for exit. I was struck . one of the person incharge of car traffic asked me to go to another entry where car queue was short. I did. When I reached exit gate It was more than 5 minutes. The lady sitting at exit gate counter to pay 60 rupees for 8 minutes. I told her what was the situation and was not willing to pay. After 10 minutes of verbal argument, a supervisor came and asked me to pay. I told him I cannot. He asked me to I need to meet manager. My friend got off the car and went inside the airport where the manager was sitting and explained him what happened. Manager said no need to pay and asked to call him when he reaches the exit entry. I called the manager and he asked me to give the phone to counter person. The lady told the exit gate will be opened only if he pays and lot of argument happened. At two more supervisors came there and shouted and spoke very rubbish things. Manager asked us to pay and go. Manager was very indifferent to us. One point of time he asked me not to pay and finally he said to pay and said it is matter of 60 rupees. I was helpless. I don't know what to do. They did not open the gate for exit. I really wanted to fight since this issue was because of car queue. More over It was late night 12.30 am. I just wanted to know why these managers and supervisors were acted indifferently. I got insulted and paid 60 rupees. After paying those supervisors were laughing and were shouting at me. It was very insulting. What had happened for me should not happen for others. I need to know how these issues can be solved and which higher authorities should we call or speak to when this happens at odd time like late night.

Company: Chennai Airport
Country: India
State: Tamil Nadu
City: Chennai

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