Cherolet Motors/Triumph Motors
Dealer Not returning money

I stay in Jaipur Rajasthan. The dealer of Chevrolet car is not returing my money I have written to the compant the following mail-

Dear Sir,

I live in Jaipur. I have shown interest in your spark car for which I got a call from gurgaon & after that I got calls from your Jaipur dealer - Triumph Motors, Bani Park.

I test drove the car & Quite liked it also but I thought I will buy it during festive season. I already have a M-800 for last 10 years.

The people from dealer started calling up after that. One sales girl-Manju from Triumph called up in the begining of July (1st july) & told me that the rates of spark are going up by 10-15000 from tomorrow.

Not knowing her sales tactics I had fallen prey to it as she showd me one print out for price increase of Beat. I enquired this is for beat than how you are saying that prices of spark are going up.

She said sir you talk to my senior etc..

She somehow convinced me that If I book a car by giving them any amount they will hold for me for a months time. I gave a cheque of 5100/- drawn on ICICI bank, Jaipur (Cheque no.427757 amounting to 5100/- dated 1st july) which they cleared on 3rd july& hold the amount.

After 15 days or so she started presurising m to take the delivery of the car & told me that for my old car they will not be able to give the amount they had agreed for as it is depriciating. I said a car of 10 years old will not depriciate any more in 1 month & if they can't give me they should cancel & return my money as I will buy new car during festive season as the prices have not gone up.

She said you have to give in writing & They will deduct 1000/- Rs. I said you people never give me anything in writing & took the cheque & cleared it, It is my wish if I buy car now or later moreover the days of bookings of vehicles are over where companies used to take advance booking as the production was less than the demands, now you people can't do that & if you do I have other options as well.

I went to their showroom on 4th August (bani park) Manju sent to her Manager-Bhupendra, who after 30 min.of futile discussions agreed to return my amount & asked for an application. When I asked him as to why are you asking for cancellation of booking whereas you people have not given anything in writing, He said sir this is the procedure.

I gave in writing for refund of my deposited amount. Thereupon he said you will get your cheque on Saturday. Please send someone to our showroom. I told him I don't have anyone to send so far for collection of my own money, thereupon he promised that he will return back the cheque & send someone to my house on saturday. I asked him why delay in paying back my amount. He said this is their procedure.

On saturday nobody came. He did not take my calls. Ultimately when I called from other number at 9 PM.He said sir it was delayed & on monday I will get my money back.

I waited for monday also. On monday nobody came till evening. When I called up on his moble again He did not take my calls. I tried 5-6 times. After sometime his Junior Anuj called up & said sir we are very sorry the boss has gone to Kota & your cheque will be delivered tomorrow. I said what kind of a dealer you are whereas I am waiting for all these days for getting my own money? He promised that the next day it will be done.

Today about half an hour back Anuj from Triumph motors called & said my Boss (Mr. Sai) has not come back from Kota & he will be back from there late night & You will have to wait till tomorrow.

What kind of dealers you have in Jaipur???

They have taken my money with false information, after that they are dilly dallying it since last 8 days.

Would you look into it.

With these kind of dealers your company will sure get a beating in the market & If this is not immediately sorted out I will go to the consumer court.

Regards,

Naresh Aswani.

099283-69377

Company: Cherolet Motors/Triumph Motors
Country: India
State: Rajasthan
City: Jaipur

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