Chevrolet Captiva
Poor service experience

Hi i own a chevrolet captiva and moderately satisfied with the performance of the vehicle.

Recently i had a bad experience with the car dealer Thrive cars, salem. I gave my vehicle for service as its cross bar got damaged after hitting a rough road pit.

Later i was informed that stock of cross bar is not available in dealer place and they are waiting for the spare to arrive. I waited for 25 days and after that i was told that while inspecting horn was not working.

Again they asked me to wait for another 5 days to get the horn spare from factory. (FYI - horn was working when the vehicle was given to service).

I totally got annoyed and ready to sell my vehicle due to poor response and the time taken for service.

When chevrolet is trying to sell a premium segment vehicle it must ensure for good service experience for the customer. Whereas they just concentrate on meagre number of vehicles they are selling.

To get my vehicle back atleast i would have given 20 phone calls. Always i was convinced by the service engineers that i will get my car soon and they are working on it.

After a month of struggle we got our car back that too one horn was not properly working.

There is no proper service support for chevrolet captiva through salem (i think it is same in all service centres due to spare part unavailability), thrive cars.

Even though the vehicle is believed to be of decent value for money. No customer will be ready to wait for a month to get his car serviced.

Buyers of captiva please be beware of getting your car serviced as you have to wait for months when have more than a small problem in your car.

Very poor service experience from thrive cars, salem.

Soon i will sell that car, for stupid service reasons.

Company: Chevrolet Captiva
Country: India
State: Tamil Nadu
City: Salem

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