Yamaha
Spare part availibility

I am a proud owner of yamaha fazer. i purchased the vehicle from hilton yamaha, ulloor, Trivandrum, Kerala. i am giving the vehicle for regular servicing at the mentioned franchisee and was

satisfied with their service. My bike is having a major complaint for its chain sprocket. On 23rd of AUG i gave it for repair and service at hilton motors, ulloor and they promised me to deliver the vehicle on sat 27th of AUG. i contacted the franchisee and was shocked to know that the chain sprocket spare part is not available with them.

Now, coming to the main subject of my mail. I want to ask the yamaha authorities " If you are the leading bike producers and developers in india and people like me suffer from not getting even the spare parts for your recently launched vehicle, how can u satisfy a customer or meet the expectations and capture the mind of persons like me??? "

i am not the only person facing this crisis. i have come to know about the same problem from my frnds too. let me tell you that you being the leading bike company, its a letdown from your side and these type of problems will definitely affect the goodwill of your company.

Company: Yamaha
Country: India

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