Toyota Kirloskar
Dealership Behaviour very Bad

Dear Toyoto Executive,

Refer to my discussion regarding the troubles being faced in Delivery of my vehicle (Recently spoken to Mr. Nadeem at your Customer care center No.), Pls find below the mail trail n brief story about my problem:-

1. I booked One fortuner automatic 4X2 FD on 17th may, and the dealership (Satyam Autoserve pvt. ltd., Rohtak, Haryana) MD/Owner Mr. Daven chachra n GM Mr. Negi personally assured me that they will deliver the vehicle within 15 days.

2. even after so many follow-ups and many many Un-Answered calls to the dealership G.M. Mr Bhupesh Negi, and even after intervention of your toll free support guys, Mr. Negi assured me to deliver the vehicle on or before 30th june but failed to honour this commitment as well.

3.Now, on 13th july i got the Clarity that the vehicle is ready for Delivery and when i visited the dealership, mr. negi said that they had put on the compulsory accessories worth Rs. 53179 where as on physically inspecting the vehicle, No accesory was installed on it and i refused to take the accessories and clearly informed the Dealership verbally as well as on the trailed mail.

4. Now, when i had made the balance payments thru HDFC bank Finance and myself (Receipts enclosed), On the time of Delivery, today, Mr. negi said that the accessories are compulsory and they had already installed the side cladding and Silencer Cover and other foot mats etc.(all Worth Rs. 53179) on the vehicle and said that they will delivery the vehicle only after payment of these accessories. On arguing, that how could they install the accessories on my Booked vehicle without my permission, mr. negi said that "delhi mai to kam se kam 1 lac ki accesories compulsory lagate hai, hum to 50000 ki hi laga rahe hai".

I am unable to understand, and am very much surprised to see that how could a dealership of such a Big n reputated company like toyota can give this type of statements and then Mr. negi said" Aapko leni hai gaadi to le lo nahi to hamare paas to log premium par gaadi lene ke liye tayaar bethe hai".

I request you to pls see into this matter as i have never experienced this kind of ill behavior in any of my personal or Business dealing and am really really depressed to see the rude behaviour of your dealership people.

Pls Suggest me what to do in this case as the dealership had straight away refused to provide any solution and rudely said "ki leni hai to le lo nahi to aur wait kar lo".

Looking for the immidiate action on this concern.

Thanx and regards,

Sandeep khurana

Tel:-91-12620109

M:-99911-00090

Company: Toyota Kirloskar
Country: India
State: Haryana

  <     >