Delhi Metro Ltd (DMRC)
Untrained Satff

Hi Sir

Incident-

I hava Metro Card. Today I haven’t balance in my Metro Card. But long Queue in card window. So I decided to purchase a token. I travelled daily from Shahdara to Nataji Subhash Place via Metro on 3rd January at around 09.35 am. The lady at the ticketing counter charged me 18/- Rs.

As I intended to exit at N.S.P, I was not able to exit as the token had 18 Rs/- only.

As I checked with the staff, they asked me to pay 50Rs/- 1 Rs/- for not getting correct token.

Eventually, I had to pay Rs 51/- and also it wasted a lot of my time.

Complaint-

1) I Think all staff which working in DMRC on contractual basis & uneducated low salary staff.

That why nobody can understand our errands. Please I Would like to request your department. Please requirement proper trained educated staff. With good knowledge of computer also.

2) If I am a computer and I realise that Rs 19/- is the correct fare (and the systems are robust enough to not allow me to exit if i buy anything less), why will i like to under spend and that too 1 Rs/-

3) If it’s a miss from your personnel's end, please help do the diligence. I am paying for miss/cheating from your staff

Company: Delhi Metro Ltd (DMRC)
Country: India
State: Delhi
City: East Delhi

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