Deutsche Motoren Pvt Ltd
Commitment not fulfilled

Sir,

To bring your kind attention towards my worst experience with one of your so called authorised dealer Deutsche Motoren Pvt Ltd (Moti Nagar)

As in Nov I had planned to buy a BMW 530D so when contacted your dealer Deutsche Motoren Pvt Ltd their rep. Arnob Bose committed me a discount on the car and as the color chose by me was not available with them at that point of time They promised me to arrange the car till Jan took a cheque for the booking amount and made a booking for the 525D and insisted that I should rather buy as he wants to acheive his sales target of the month for which I refused and he had cancelled that 525 booking which i have never made and then issued me a new 530D booking amount reciept which i insisted on.

Then in Jan i asked the status of my car but didnt got any satisfied reply as they told its not in the prod and will get in March

Since then I visited their showroom in Feb and he showed me in their records that booking amount along with the discount was deposited in my name on account of 530D

which was supposed to be manufactured on 11 March and now when I approached them with all the papers for processing they refused for any commitments being made by them and discount mentioned at the time of booking the car.

From Nov I have been waiting for a particular color of car and had booked it and now when the car has to be delivered they have refused for all the comitments just because I m being told that from 1st April Bmw will raise the prices and they will sell to somebody else at a higher price this just shows the image of a company I have given cheque on behalf of BMW India not on the name of any sales person Arnob Bose I m very much surprised with this kind of treatment i m getting from ur dealer as it is just pre sales i m facing this kind of behaviour what will happen after sales.

Nobody can trust the BMW anymore if your dealers are cheating people and collecting booking amount just to increase their sales these are very cheap business startegies coz it truly downgrade the reputation of the company

Even contacted to GM Amarjeet regarding this matter but didnt got any satisfactory result as they say they can cancel my booking anytime, just tell me I have been waiting from last 6 months for the car and now at the time of delivery such thing was not expected which was very much dissapointing as There are many other brands in the market but never heard of this kind of a thing happened and to my astonishment I wonder dont these people get the adequate sales or they have started to fool people coz its cheating rather would suggest you should cancel their dealership as they are just downgrading the image and reputation of BMW

I have both the receipts of 525 which was intentionally made by him and was cancelled later on and my 530D along with paper on which he has mentioned the discount in his own handwriting

Company: Deutsche Motoren Pvt Ltd
Country: India
State: Delhi
City: West Delhi

  <     >