Dhruvdesh Honda
Untruthful promise

I have been Serving my Honda Aviator in Dhruvdesh Honda Service Station at Mathikere, Bangalore.

Their Service is dis-hones. I wasn't been happy of their service right from the first one. I left my scooter for 4th free service at 2pm, they asked me to pick it up at 6 pm. When I go there to collect it I was surprised that my scooter has not gone in at all for servicing, when I questioned than they took in, changed oil in my presence, wiped the body and kept scooter ready to go with the invoice of Rs.199. I complained about bad fuel efficiency, starting problem in the morning. They forgot to put the screw back twice when they opend to fix something. They simply say that they have worked on the problem, but they lied.

The girl who wrote initial report, she experienced that brake light is not working, it wasn't fixed when they claimed it was ready to go. I called on the Service Engineer, he took it in and got the light changed with my presence. Where is the honesty in service? Does they give anything free? On what moral they are charging customers with this kind of service?

When I rode home Aviator from their store at Mekhri Circle, my scooter sounded like battery scooter with nice fuel efficiency, unfortunately it wasn't the same after the first free service. My point is that they take vehicle for service when they know that they can't handle this business volume. They are pounded with so many two wheelers every day for servicing so they don't have to care for providing quality service.

I don't think they mean anything of their motivational hoardings on walls. I think they are simply there to show Honda India how hard they are working to please customers.

Please you all think before taking your scooters to this kind of service stations.

Company: Dhruvdesh Honda
Country: India
State: Karnataka
City: Bangalore

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