Yamaha
POOR SERVICE
- 03-02-2011
- 73
Reminder 2.
Dear Sir,
From past 25 days my bike is with BIKERS and i have no information when i will get my bike. Kindly let me know the status on my bike. My next reminder mail will be to CEO on YAMANA only.
Regards
Senthil.
&&-- Original Message &&--
Subject: Fwd: Re: Bike no: TN 22 BT 2421
Date: Thu, 24 Feb 11:48:05 0530
From: senthil
To: backoffice@yamaha-motor-india.com
CC: senthil kumar
Dear Sir,
I tried to call you tall free no: 1800-420-1600 today, I tried 5 times and full ring has gone but no one is answering the phone. Now what should i do next??
Regards
Senthil Kumar K
Asst. Manager
Chennai Branch
9677042327
&&-- Original Message &&--
Subject: Re: Bike no: TN 22 BT 2421
Date: Thu, 24 Feb 10:17:10 0530
From: senthil
To: Back Office
Reminder 1.
Dear Sir,
1. On 22nd i got a call form BIKERS asking what is the issue, after that no information form BIKERS.
2. On 7th Feb i have given bike for service & till now i have not received my bike. Today is 24th and I have spent Rs 9000 for fuel due to no bike.
3. From past 18 days my bike is with you and no information for regarding my bike. This clearly shows your poor service back.
Kindly take this issue seriously and do the needful. If i don't get proper response form your side i will take it legally.
Regards
Senthil Kumar K
Asst. Manager
Chennai Branch
9677042327.
On Tuesday 22 February 09:00 AM, Back Office wrote:
>
> Dear Sir
>
> We apologise for the inconvenience caused. We would like to request you that your request has been forwarded to concern department and you will get proper response with in 48 working hrs.
>
> If you have any further queries, please feel free to contact us.
>
> Thanks & Regards
> Back Office Operations
> Toll Free : 1800-420-1600
>
>
> senthil
>
> 02/19 03:10 PM
>
> To
> backoffice@yamaha-motor-india.com
> cc
>
> Subject
> Bike no: TN 22 BT 2421
>
>
>
>
>
>
>
> Dear Sir,
>
> 1. My bike piston and boar has some problem & as per Bikerz due to low engine oil it has happen. I have done 2 service with BIKERZ and how come engine oil is dry?? Kindly take up this issue seriously with BIKERZ. (BIKERS, 271, GST Road, CHROMPET, CH-600044.) My service bill no: 4729.
>
> 2. They are asking me to pay for parts. I have 2 years of warranty & my bike is only 10 months. i will not pay any money.
>
> 3. They don't have parts of piston and boar. I am using my car for office use because of no bike and daily i am spending Rs 500 for fuel. More than 10 day my bike is with BIKERZ & i have spent Rs 5000 for fuel.
>
> 4. I was using Bajaj bikes (150, 180, 200 cc, ) form past 10 years. After a long thought i decided to go for Yahama bike & now i am feeling why?? Your service is not up to the mark. TVS & Bajaj calls and inform about service and they fix the service date & time but after buying Yahama, i have not received any call form your service center regarding service appointment. Very bad. If this is how your service is going to follow please give my money back i will stay with Bajaj bikes.
>
> Kindly take up the issue with higher authority managers and resolve my issues.
>
> Regards
>
> Senthil Kumar K
> Asst. Manager
> Chennai Branch
> 9677042327.
Company: Yamaha
Country: India