Easy Cabs
No accountability for passengers

I had booked a cab on 11 January for evening. Approx 30 mins before coming I received a sms from easy cab confirming the driver name. Approx 15 mins before the scheduled time the driver even confirmed

that he would be coming.

But right at the scheduled time, driver called me and told me he would not be coming and to arrange a taxi for myself. The driver even said that he had a discussion with the customer care and they have asked me to book a cab for myself.

When I called customer care, they were least interested in what had happened. I told them that I was left on my own and my whole plan for the evening was impacted. But the response that I got was that they will take action against the driver.

1) When easy cabs are charging the highest in the city Rs 20 per km is this the service that we are expecting?

2) Is customer a learning place just to learn and improve the process within the organization, while customer suffers all the pain?

3) Why does the company not suffer and bear the expenses and get charged everytime for customer inexperience? Even if pizza is not hot it is for free. If your charges are highest why is there no penalty on your faliure of service.

A strong recomendation to Easy Cabs to improve your service.

Company: Easy Cabs
Country: India
State: Delhi
City: South Delhi

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