Emirates
Poor customer care hotline

I am Dr. MINI PADMAJA NAIR

Ticket No:1768663115839, My son NIHAR.1768663115839 (i cancelled)

Flight No: EK533 and EK 225

Customer No:4087477725

My travelling date 27/July

My Husband Mr. ANIL VASUDEV KURUP he left to USA on 24/July.

Because of emergency i want to prepone my ticket before 27th (any dates).

For the above i tried to call your customer hot line for three days (day and night).when i get a line i explained my needs but they couldnot understand what i am asking for, that much inexperienced.whenever i get the call each time some new persons answers and even they dont know the basics except one person.when ever i tried to call your hot line i was made to wait hours to get the support.totally a waste of precious time and money.

Finally i was told that the confirmed ticket of mine on 27 th got cancelled, i got mad, i made many calls and went to the emirates office and got my booked ticket for 27th July.

Its totally a mental torture for me, i thought of giving a complaint to consumer court, This is not the way a customer is expected to be treated from a reputed firm like yours.your customer hot line is very useless.shame on that.

Because of not getting proper answer from customer care hotline i couldnt make my trip on 24th so all my future plans lost.

Company: Emirates
Country: India
State: Kerala

  <     >