Emirates
Hopeless Service

Was traveling from Dubai to Houston on the 27th of April, first of all the service experience started with my wife requesting for ear bud, which she requested for by saying cotton. The air hostess (if one can call her that), looked back at her blankly .. No excuse me mam... Then she finally comprehends what we want, when we repeat our request as being for ear buds... She then comes back and hands the same over... With her two penny worth comment " this is not made of cotton "... I really wonder whether Emirates even trains their air hostesses or they are just proud of saying they are a global airline filled with staff (most in hospitable) of various nationalities. The name of the air hostess in this case was Naila

Then my fantastic experience started when food was being served, I am allergic to mushroom, so asked the air hostess (a lady of oriental origin) whether there was mushroom in the food she was servicing me... Her first retort was not " excuse me sir" I.e in case she didn't understand me clearly... Instead it was a noise " eeh"... Fine training indeed"... So I repeated the question... To which the hostess, literally told me to read the menu"... is it bcoz she couldn't read herself... Then I said allergy, to which her reply was ..." don't eat anything which reacts as that would cause the FLIGHT to be re routed in case I suffered any complications "... A proper bedside manner...

All in all insufferable service if there was any...

Name of Passenger: Avinash Gopalakrishnan

Company: Emirates
Country: India
State: Puducherry

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