Kingfisher Airlines
Providing low cost airline service against higher class fare taken

Inspite of contionuos follow-up for last 2 months thru phone calls and emails, Kingfisher Airlines has not given REFUND of difference fare as was commited by them, inspite of clear service failure on their part... can anyone please advise how to register official complaint.

This was our first time, we all had preferred your KINGFISHER AIRLINES to travel from Jammu to Pune on 14th May.

> My PNR no = OEWVWH & Flight nos = IT655 & IT152

>

> And so i had booked in April, total 12 tickets for all my family members directly from your Goa office. We had paid approx Rs.60, 000 for this travel thru your regular Kingfisher airlines flight which included Jain lunches for us as commited on! our e-ticket. Firstly due to delay in your flight, we had to wait for 2 hours at Jammu airport. Instead of 12, the flight departed at 2 pm.

> Secondly we were shocked to hear from your officials that our flight has been downgraded to Kingfisher Red due to internal cost cutting & we had no choice to travel from Jammu to Delhi via flight no. IT655 & Delhi to Pune flight no. IT152 thru Kingfisher RED flight which has lesser fare & no meals.

> Lastly we were given LIGHT SNACKS instead of VEG / JAIN LUNCH which was commited as per our e-ticket & we had to suffer as we had started our journey early morning from Jammu & reached Pune late @ evening 7 pm.

>

> As assured at that time by your airport officials & Pune callcentre executive Cheryl Sharma on 14th May, we would get the refund of difference fare within 7 days. After reaching Pune, the same was re-confirmed by Pune callcentre manager Meghna. The same is also recorded in your callcentre system.

>

> So pls update urgently the status & refund us the diffe rence amount otherwise we will feel as cheated.

> For more details / passenger names pls contact me on 9765000721. Hoping for your positive & early revert.

>

>

> Thanks & Regards,

ASHISH GUJARATHI

ICICI BANK LTD - RPC HEAD, RPC GOA, Panjim, Goa - 403001.Tel nos 0832 6650483 / 9765000721

Company: Kingfisher Airlines
Country: India

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