Ferns N Petals
Gift not delivered and fake promises made by customer care

Complaint against Ferns n petals

I placed a Rs.1699 order "Fill my heart" order no "700652243" on 14th feb'11 and was supposed to be delivered on same date and couldn't be done because recipient was not present.

1) On 15th Feb'11 I called their customer care and they told me that "their vendor is not picking up the phone so they cannot do anything now."

2) On 16th Feb'11 I called their customer care and then they told me that "it was received by guard and they have the receipt signed by him and that they will show me" whereas the guard says he didn't received anything.

3) On 17th Feb'11 I called their customer care again and they told me that same product will be delivered with the price of Rs.75 for delivery charges and later he told me that even Rs.75 is not required to pay and the same product will be delivered at the same address.

4) On 18th Feb'11 I called their C.C. again around 2pm and some 1 by the name of "Ankur" told me that i will receive a call from them within 10 minutes and even after waiting for 2-3 hours no 1 calls.

5) On 18th Feb'11 I called their C.C. again some 1 by the name of "Manish" around 5pm told me that money cannot be refunded and the vendor cannot deliver the same product again but a complimentary "12Rose Bunch" will be sent at same address.

6) On 19th Feb'11 (today) i called their CC again around 3pm and they tell me that nothing cannot be delivered as vendor don't agree.

Ferns and Petals Customer care representatives have been making fake promises to me from so many days and the product is finally not delivered. I would like to file the complaint against their behavior of keeping client under wrong impression and Product non delivery.

Thanks & Regards

Vineet Sansi

Company: Ferns N Petals
Country: India
State: Delhi

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