FIAT
Delay in delivery of Fiat Lenia

Hi,

The issue is regarding delay in delivery of Lenia Active - white color, which I am purchasing for business purpose. I have made some commitments to the party on the business start date.

I have booked Lenia active - White color last month. At the time of booking I have been confirmed by the dealer for delivery of the same post 18th of this month.

I was on a vacation for few days but was continuously in touch with the dealer team on the delivery status. When I reached back on the 16th I was told that the vehicle is not available in plant. They gave me a option of 2010 vehicle (which was with the Jalgaon dealer). I also agreed on as i had made some commitments with my family on the vehicle arrival. Delivery of the same was supposed to be done today, but yesterday I was told that the Jalgaon vehicle has some major scratches & cannot be delivered (not in a good condition) They also gave me a option of purchasing Lenia Emotion (which is out of my budget). They are trying to convert me to Tata Manza (which I am not interested in)

Today they are saying that the vehicle is not available & will take at least 15 days to deliver it or else they can return back the booking amount.

Can you clarify if Fiat is not capable of handling the production load?

Isn't your staff aware of the production schedule?

Isn't your staff aware of the delivery status?

Who is going to own the responsibility of this?

Is it fair is to simply say we you can cancel your booking & we will return back the booking amount?

Hoping this mail will be in right hands & I will get a immediate attention & proper solution on this.

Regards,

Tejsinh Talekar

Manager - Administration

97664004567 / 9689964567

Company: FIAT
Country: India
State: Maharashtra

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