Force Motors, Citiline Shool Bus
Bad after sale service and no co operation

This is with regards complaint against Ujjwal Agencies which i suppouse is the only Authorised Servicing Centre in Nashik, had provided us with Poor Quality Service & Performed Repetitive work for the same problem viz the Bosche Pump on the Citiline Mini Bus which is owned by our Education Society named Himalaya Education Society. The same had, instigated the trust to incur substantial expenses for the same work for the past 2 years, on which as per your instructions the Companies Engineer had visited Ujjwal Agencies, Nasik where the vehicle with all the changed parts, and invoices of repairs were produced for his verification and perusal. On the basis of the same it was found out that Ujjwal agencies had performed repetitive work on the same component and it was unable to detect the root cause / detected but purposefully did not correct the root cause of problem with the component so as to extract money from the society by making us bring the vehicle again ang agin for servicing after small small durations. The learned Engineer had himself made us aware of the facts and had agreed to give a report to his senior which he did as learned by us. We wanted the Copy of Report of verification work and lapses found, as we are going to get the work verified from an external agency also so that Authorised Dealer can be brought under legal action to recover the substantial expenditure incurred by the Trust from time to time. We have been repetitively following up with Mr. Bellary DDM (Service). Mr. S. Vijayan - Sr. DM (Service) was also kept in loop but to surprise both the senior officials have not acted nor are willing to help us by forwarding the lapse/ failure report nor any action has been taken against the Authorised Dealer.

Force Motors is aware of the facts and we have been following up for action and awaiting a copy of the report from Force Motors for considerable amount of time now.

Now we would like to state that anyone wants to buy a Force Motors vehicle should think twice as the company is not bothered of their customer complaints on poor service by their authorised dealers.

Company: Force Motors, Citiline Shool Bus
Country: India
State: Maharashtra

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