Ford
Replacement of tyre

This are the mail that I have send to ford, complete detail is written in this mail.

Respected sir/madam,

I am continously contacting you to look over my complaint, every day I

make calls on your toll free numers, and even mailed you many times,

but their is no response from your side. this is my sixth mail to ford

and I had called more than 5 times. Every day when I make call to you,

your company representative give assurance to me that they will look

over my complaint and will call back to me.

but their is no response from their side... Either ford has no

interest in solving customer problems or they have so many complaints,

ford didnt get time.

I think ford company had no time to look over the customer complaint,

i regret to inform you that none of the promises, mentioned in your

SERVICE PLEDGE are being adhered to by your team, atleast not at

vinayaka Ford, Indore. I have nothing personal against Ford nor

Vinayaka.

Ford, i hate myself for having wasted last 6 days to you coz i know

you wont be able to do much in this mater, however i DREAD sending

this vehicle back to vinayaka Ford. I dont think that i will be using

my remaining few services as a part of the deal thanks to this

experience of mine with Vinayaka Ford & Ford Motors.

But honestly when i read this service pledge of yours today i felt

that it was a big sham and decided to waste my 30 mins to bring this

out to your notice.

&&&- Forwarded message &&&-

From: sourabh patni

Date: Sat, 13 Nov 12:23:39 0530

Subject: An extremely dissatisfied Ford Fiesta Owner... this is my

5th mail to ford

To: write2md@ford.com

Cc: custmail@ford.com

&&&- Forwarded message &&&-

From: sourabh patni

Date: Fri, 12 Nov 22:48:03 0530

Subject: Fwd: An extremely dissatisfied Ford Fiesta Owner... this is

my 5th mail to ford

To: write2md@ford.com

Cc: custmail@ford.com

&&&- Forwarded message &&&-

From: sourabh patni

Date: Fri, 12 Nov 22:46:21 0530

Subject: An extremely dissatisfied Ford Fiesta Owner

To: custmail@ford.com

I had requested you regarding my problem on your Toll free number

(10/11/10), your representative promised me to look into the issue and

told me to get back to me after talking to dealer to get to me to

with solution in next 24hrs. But I would like to report pathetic

service of Ford India is here...

also plz plz for god`s sake update ur call center profile. 99% of the

time that i am trying to reach it past 2 days via phone it was found

to... be busy and forwarded on some line which again was overfilled to

record any complaints and then to an attendant who never answered.

Now I am thinking whether I have actually made a mistake by purchasing

a Ford car by going against the advice of my family and friends. I

have not spent 8 lacs on the Ford hatch to live with bulging out

tyres.

Ford still seems miles behind service standards set by other Car

companies in India.

Keep On going FORD... no replies no support.

Great way of reducing costs and relatively making good savings

An extremely dissatisfied Ford Fiesta Owner

&&&- Forwarded message &&&-

From: sourabh patni

Date: Fri, 12 Nov 21:38:10 0530

Subject: Replcement of tyre

To: custmail@ford.com

Respected Sir/Madam,

I had purchased ford fiesta from Vinayaka ford, Indore (M.P.) dated

2nd Nov on name Mr. Prem Patni Vehicle No. M.P 09 CE 7902

At the time of purchasing dealer had created a lot of problem to us,

Please do check your record.

Now again we had encountered with the problem in the one of the five

tyre, we have reported to the Service center on Monday to clear it.

But one of the service man or Supervisor (Mr. Ratnish Nair) misbehaved

us & didn't listened to our problem. and denied to cooperate with us,

they told us this tyre is not the product of ford its your problem, go

to tyre dealer. after a long conversation they get ready and deposited

our tyre.

.now i just want to inform you that within one year tyre is bulging

out, and i want a replacement for that. Since within 6300 Km tyre are

bulging out,

Please response to my problem

thanking you

Sourabh Patni S/O Prem Patni

Contact No. 982703 9907023008

Company: Ford
Country: India

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