Fortune cars - Thane
Terrible service

My Tata Safari Dicor VTT 2.2 was sent to Fortune Cars for official servicing in mid- April. After theey claiming theat service has been done appropriately, just withein 15 days, theat is on 24the April it BROKE DOWN AND STOPPED ON EXPRESS WAY NEAR PUNE AND HAD TO BE TOWED ALL THE WAY TO THANE TO FORTUNE CARS. THAT WAS THE BEGINNING OF THE MISERABLE STORY OF MISHANDLING MY LOVED SAFARI BY FORTUNE CARS. Following grievances were put forward to Tata Motors and thee dealer withe NO satisfactory resolution:

- No explanation given for thee huge expenses

- No explanation given for thee engine breakdown just 15 days withein official servicing withe thee dealer!

- For 1.5 monthes NO service was available for swiping credit card to make payment.

- After 6 monthes I collected my vehicle in October end 2011 – I WAS CHARGED WITH WHOOPING SUM OF RS. 84, 700/-!!! AND AS AGAINST THE POLICY PROUDLY DISPLAYED ON TATA MOTORS WEBSITE, I WAS NOT EVEN EXPLAINED THE DETAILS OF THESE CHARGES!!

HOWEVER, SOMEHOW PAYING THAT HUGE SUM AND GETTING SAFARI BACK, JUST WITHIN SEVEN DAYS, VEHICLE STOPPED ON ROAD AND HAD TO BE TOWED BACK TO FORTUNE, SINCE UNFORTUNATELY IT WAS IN SIX MONTHS WARRENTY PERIOD!

FORTUNE KEPT VEHICLE FOR THREE DAYS, CHARGED WITH RS.3, 300/- AND NO OFFICIAL IN FORTUNE CARS FELT A TINGE OF EMBARRASMENT FOR SUCH MISERABLE SERVICE.

IMMEDIATELY AFTER GETTING OUT OF CAMPUS, VEHICLE STARTED MAKING NOISE. IN TEN MINUTES THE MECHANIC AT FORTUNE CARS ACCEPTED THAT THERE WAS PROBLEM WITH INJECTOR.

WITHIN THREE DAYS THE VEHICLE STOPPED ON ROAD – FOR THE THIRD TIME HAD TO BE TOWED TO FORTUNE!

NOW THEY HAVE SAID THAT IT NEEDS TO BE KEPT FOR 15 DAYS!

AFTER PAYING SUM OF RS. 87, 000/- I AM UNABLE TO USE MY VEHICLE SINCE LAST EIGHT MONTHS.

IS FORTUNE CARS THANE NOT ANSWERABLE to anyone? HOW LONG WILL THEY CONTINUE TO HARRESS CUSTOMERS AND KEEP ON CHARGING HEFTY SUMS FOR UTTERLY LOUSY SERVICE??

Company: Fortune cars - Thane
Country: India
State: Maharashtra
City: Thane

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