I own Chevrolet Spark Car, i purchased in 3 years warranty, before two years
That was my bad fate, the following are the issues i faced
1. Every time, i go for service some major spare failure and replacement
2. space will not be available, and at least 1 month (4 services), the car will be parked state, this time two months
3. Pondicherry service center akash motors, took my spare and placed in another car in front of my eyes
4. sundaram motors, is helpless in spares, they throw the ball to GM
5. GM the worst ever visibility a customer can get to escalate
6. only you can send email to [email protected], but no response will come
7. you can call to 01130308080 - First three lines for sales (new revenue generation), last two for complaints, but last two lines will automatically get disconnected (options 1-1-4-1, 1-1-5)
8. All the executives will tell thier names as Amith, very tough to call back and track. Every one will commit, they will respond back, before close of business hours, almost 13 times i reached them, not even single time i got response
9. I request to raise a complaint on these customer service issues, Executive refused to raise a complaint, and says no option for this.
10. You can do nothing and no process visibility for customers, if by GOD's grace car runs fine, then ok, Else gone case... You will be really HELPLESS
11. i would strongly recommend never buy GM cars in india as a customer
Every above detail mentioned have document proof, for any references, call me at 99444 53333
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Thanks,
Ashok
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