Go Air
Pathetic Airline

I was travelling from Bangalore to Srinagar by Go Air flight (G8-372) on 3rd Dec’11. The flight schedule was depart Bangalore at 8.15 am and reach at 1.15pm to Srinagar.

I was told it is the same Aircraft that will go to Srinagar and we do not have to get off the aircraft. Due to fog in Bangalore on 3rd morning all flights were delayed. Fog got cleared and flights started taking off. But Go Air flight was not stationed in Bangalore and was to fly from Chennai. There was no proper communication as to time of departure and subsequent course due to delay. Finally the aircraft arrived around 11.30am and gates were opened to board. Until this time there was absolutely no effort made by the staff at the Bangalore airport that the flight will be only up to Delhi and it will not connect Srinagar. This is pathetic way of working. No announcement, no sms, no call no communication at all to inform that passengers to Srinagar are affected. When asked the reason they were rude to explain and instead of making thing easier they made it worse by telling either board now or miss the flight at the last minute. This is national airline I don’t understand how can such unprofessional ground staff be hired.

The misery did not end here. We decided to go to Delhi, on landing we went to the counter at terminal 1. The lady at the counter took the ticket and boarding pass for inquiring when next flight is departing Delhi to Srinagar. She said there was a flight at 7.20am. We were fine with it. She hand wrote the details and told she couldn’t print the ticket at that time. We spend around couple of hours at the airport for a hand written ticket.Net day morning I called up a toll free number of Go Air, to my shock (or I should have got used to worse working ways of Go Air) I was told I had no booking in the flight and I had a booking on flight departing at 11.30am. I was prepared and was on the way to airport that that time. I had to spend time again in the morning at the airport to have it changed to the 7.20 flight causing further problems.

Go Air is an example of poorly run airline and pathetic staff. This was worst flying experience of life. I was on a holiday to Kashmir and had made necessary arrangements. Due to totally unprofessional airline I missed out on a day of holiday and also 6 to 8k of money due to the mess.

Company: Go Air
Country: India
State: Karnataka
City: Bangalore

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