Go Air
Damaged Luggage

I travelled by Go Air to Delhi on 3rd March and on landing at Delhi, I found that my bag was damaged. I approached the Ground staff who gave me a complaint form which I duly filled and received an acknowledgement.

Even after 1 month no one contacted me. Then I sent a mail to their customer support cell. They gave me a round about stating that they had not received any complaint. Then they stated that Go Air is not responsible for any damage in transit for the checked in luggage. Finally they stated that the form filled by me is invalid and I should have filled another form. They further stated that now the matter is closed from their end and they will not help me any further.

Now, if the ground staff misleads the customer then is it the customers fault that wrong form was filled and submitted?

Can the airline get away with this?

Company: Go Air
Country: India

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