Go Air
Poor Airline Service - Do not fly with Go Ai

I had a flight booked with Go Airlines (G8-334) from Mumbai to Delhi. The departure time was 10.30 am. All checkin formalities were completed, security check done...

Then we were told that the flight is delayed by 2hrs.

3hrs went be still no announcements were made.

Passengers got tired of waiting and wanted an answer.

They told that the flight that was supposed to come is stuck in Nagpur due to bad weather.

After a lot of shouting and head banging with the authorities, passengers were told that they would be accommodated in other flights.

They took our names to book us on other flights as per available seats.

1hr later they apologized saying that other airlines are not ready to accommodate passengers.

Meanwhile, they had made no other arrangements.

Then, they asked to get our tickets cancelled and get a full refund amount form.

But for this also they did not have necessary staff.

I got my ticket cancelled and booked another ticket to delhi with Indigo.

Now, i wanted my luggage back.

They were asking us to get our tickets cancelled but they had not thought of how would they return our luggage.

there was so much of chaos and confusion.

I had to shout and beg in order to get my luggage back, which i got 5mins before my checkin time for the other flight was about to get closed... phewwwwww

Such mismanagement is intolerable.

The whole day spend at the airport... loss of money, time...

And i still havent got a refund for the ticket.

Company: Go Air
Country: India
State: Maharashtra
City: Mumbai City

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