Go Air
Service delay and partiality in treating customers

I was travelling by Go Air flight G8-171 from Del to Mum on 5th Sep'10. The flight was scheduled to leave Delhi at 7.50 PM and reach Mumbai at around 10.00PM. Two days before my travel date, Go air smsed me saying that the flight has been rescheduled and will now depart 2hr 50min late at 22.40PM. I asked the airline to accomodate me on another flight which was scheduled to leave earlier. The airline refused to do so and said that I would have to pay the fare differential and the cancellation charges if I wanted to shift to their other flight. The airline also said that the delay was due to a DGCA order and when I asked them to furnish a copy or the order or give me in writing that the delay was due to a DGCA order, they flatly refused. The airline also said that since the delay was less than 3hr, I could not be shifted to another flight, although, I could not understand if a 2hr 50min delay is less inconvinient than a 3hr delay.

On the day of my travel the flight got delayed by a further 1hr 30min and I was told about this delay only an hour before 10.40 PM. When I reached the airport and protested, the airline representatives said that if I had reached airport earlier they would have sent me by the flight that was leaving around 8.00 PM. I was left wondering if the airline would listen to people only when they create a scene on the airport. I wrote a complaint in this regard to the airline and am yet to receive anything on the action taken by the airline.

Company: Go Air
Country: India
State: Maharashtra
City: Mumbai City

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