Maruti Udyog Ltd
Wrong repir of vehicle

To

The CEO

Maruti India Ltd

Sir

I puchased my vehicle from a Maruti Dealer. Few month ago, it was met with an accident and I shifted the vehicle for repair to Maruti Authorised Service Station Speedway Automobile, Joginder Nagar.

The owner of MASS Mr. Sanjay promosed us the good quality of repair in resonable time. But he took too much time to repair the vehicle. When he delivered the vehicle, we found multiple problems in vehicle, like dull appearance, elctrnoc accesories are not working, abnormal sound, tyres are worn out badly after 530 Km running, rain water is coming inside the vehicle. We told MASS owner to resolve the probilems, but he refused to do so. Then we again shifted the vehicle to Berkeley Automobiles Chandigarh for rectification of these problems. They tried thier level best to rectify the problems, but unable to do so. Then I came to know that the basic repair of vehicle was done in wrong/unethical manner. The side bodies of vehicle are welded by oxy acetylene welding. The safety standards of vehicles are totaly diminished & it is unsafe to drive this vehicle. Then I complained in call center of Maruti (18001800180) with complaint no 6910589665. The Maruti officer committed me to resolve the problem but not reloslved for two months. Then I called the call center again and asked for the status of my complaint, but I surprized to know that the compalint was closed without any remarks. Then I again complained wth no 1944173955 . I called after three days, again the complaint was closed without any remarks. Then I emailed to contact@maruti.in. They provided me the Case Number: 5656839706. But no resolution/ followup is being done by Maruti.

This is a unfair practice with customer to supress the facts and not to resolve the problem.

Kindly resolve the problem on urgent basis.

Company: Maruti Udyog Ltd
Country: India
Site: www.marutisuzuki.com

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