Maruti 800
Denial of basic services

We r getting our cars 3488 & 2619 serviced

every year from NARINA. Previously they provide plastic bag to deposit tool kit or insurance policy etc.

Today, 6.9.09 they denied to plastic bag as banned by Delhi High

Court. Hon`ble High Court banned non biodegradeable plastic bags not basic services to the

customers. Provide biodegradeable or paper bags or inform to the customers to make own arrangement when they are booking for the day of service.

Neither customer complaint/suggestion book was provided nor PRO Desk was visible. Customer satisfaction is very essential to survive in the competitive world.

After long 2 hours (Approx) waste, biodegradeable bag was provided. Alas! again paper were denied to accept at security check.

Moreover web site address missing at job order card

which is very essential.

HOPE TO IMPROVE UP TO CUSTOMER SATISFACTION

Company: Maruti 800
Country: India

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