Samara Hyundai/i20 Era
Wiring issue and battery leakage

Hi,

I purchased an i-20 era model in June.

Right after purchasing the car I got a music system fitted into the car from a shop adjacent to Samara Hyundai in Lajpat Nagar, New Delhi. This is the dealership from where I purchased the car from.

They refused to fit a system in the car and thus I went to the shop adjacent to it.

The fitting was done coupler to coupler with no wiring touched otherwise - speakers were hyundai fitted.

After driving 4-5 kms my car's EPS system went off and power steering came to almost a standstill. The speedometer also stopped working.

For 5 days in a row I was made to get the car to the Mayapuri service station to check the issue; but the problem was not resolved.

They then sent me with the car to Hyundai Motor Plaza in Mathura Road, Delhi to check the concern.

The engineer removed the music system and the EPS started working.

On contacting samara dealership as to why such an issue occurred; I was then told by the sales team that this car cannot support a music system (though the speakers are fitted).

They have yet not been able to give me a concrete revert as to why a music system cannot be fitted into this car.

Since then, I am driving the car with all front wiring out (its a new car) because the front facia of the car had to be cut for the system fitting initially. Samara claims that they do not have another facia.

Another problem that has come up now is that after switching off the car and getting the key out still the front two power windows can be operated for about 2 minutes. With no battery connection, how is this possible?

Going to the service center again and sitting there day in and day out has already lead to a major harrassment in the past. I dread what's going to happen now.

Would request support from anyone who can help me out with this situation. I am planning to go to the consumer court and take this up at a legal level now.

Thanks,

Swati

(swatiarora81@hotmail.com)

Company: Samara Hyundai/i20 Era
Country: India

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