Maruti Suzuki
Shoddy service

1. I purschased a True Value Maruti Alto from VArun Motors on 6th Sept. The car was delivered without inspection and mandatory checks. The tyre burst on the 4th day while driving on the highway. The spare wheel was found punctured. The pollution check was not done. The wheel balancing and wheel alignment was not done. The car was not even cleaned before delivery.

2. I gave MAruti Esteem LXi for service to Varun Motors on 7th October after coordinating with Mr Rao, GM of Varun Motors. All details were explained to Mr Karunakar while handing over the car. The car was to be returned on Monday 11th. They promised to call back on Monday to reconfirm. Till afternoon no call. Then I called and was informed that the car would be delivered next day. I had to reschedule my appointments and drive 30 kms when I was finally informed this - too late. Next day car was to be delivered by 1500 hrs. Again a call was promised by Mr Rao. No call received. I had to call 5 times, each time to be told they would call back with status. No call. Car was delivered without prior call at 1900 hrs with more than half the work not done.

a) wheel wobbling not corrected

b) paint touch up not done

c) tyre replacement rear left tyre - not done

d) shocker check and service - replace if required - not done

e) body sound - not corected

f) Car not cleaned before delivery. Mud inside.

g) Parking light cracked - to be replaced (as recommended by mr Karunakar) - not done.

I am amazed at the apathy and total lack of service and ownership by Varun Motors. They deliver cars without addressing safety issues repeatedly.

Company: Maruti Suzuki
Country: India

  <     >